do our clients have to say about the success The Coaching
Program has helped them achieve in their practices? To hear
what these Doctors say about us, click on each name.
made my life fantastic! I didn't learn business
in dental school, Bob taught me that. I still can't believe
what we, as a team, have accomplished in our practice"
-- Dr. Mike Puckett, Jamestown, NC
though we were already doing well, The
Coaching Program helped us increase case acceptance and production
dramatically. Last year, we
were able to work only 180 days, take a three-week vacation
for the first time in my career, and still have my best year
ever! Dr. Willis' coaching also allowed me to unify
my staff and streamline the practice systems. As a result,
the staff has shared in the success of the practice, both
financially and otherwise."
Jay Shartzer, Bonita Springs, Florida
joining Dr. Bob Willis and the Coaching Program, I
have experienced more organization, higher production and
collection and less stress in my dental practice.
I now have employees who are motivated and excited about providing
the highest quality dental care to our patients. Also, my
practice has more organization and direction because of principles
and ideas brought to us by Dr. Willis. I
am enjoying greater financial rewards and look forward to
spending less time working."
-- Dr. William Hall, Jr., Macon, GA
times we are entering are quite uncertain. It is possible
that even a high demand, high quality office could suffer
in an economic downturn. The Coaching Program has given us
tools to lower our overhead and make us better equipped to
handle times when the country is experiencing financial difficulty.
Of all the tools that we were given, the most important is
the ability to "actively listen". This skill requires constant
reinforcement for most of us. The
Skills Enhancement Workshop does a great job of helping us
remember the things that are most important in dealing not
only with our clients but also with our families, staff, and
the world in general."
-- Dr. Richard Pence, MAGD, Lincolnton, NC
began my private practice in 1965. Over the years, I spent
a lot of time at the Pankey Institute and in Dr. Pete Dawson's
courses and my practice experienced the typical ups and downs.
Fortunately, my friend Dr. Art Molzan referred me to Dr. Bob
Willis and The Coaching Program in 1996. At that time, I was
in remission from lymphoma and I was soon glad that I hadn't
sold my practice the year before.
Thanks to Bob's guidance, my practice just keeps getting better
and better, and last year was the best year in my 35-year
career! I had spoken with Bob about selling my
practice and working part-time as an associate. But, I'm now
in my seventh year of remission from my lymphoma and I've
decided that since I now have my practice just the way I want
it, I'm going to stay in my practice as long as my health
holds up and I enjoy doing dentistry."
-- Dr. George Ramsey, Cape Coral, FL
to The Coaching Program, we offered several financial options,
just as we do now. The difference is that we offered them
all at one time, with no pauses, and then had the patient
choose one. We were overwhelming them with options without
communicating the benefits or value of each option. This left
the patient too confused to make a decision. When we received
the sample scripts, we modified them to fit our practice and
then implemented the system. Since that time we
have been so much more successful in getting patients to schedule
treatment and have a firm commitment from them on their method
of payment. Thank you!.
-- Mary Linda with Dr. Lee Ann Hovious, Knoxville,
practice was too busy. It seemed like marathon dentistry.
The personal coaching from Bob has been a very good experience.
I wanted to get my practice the way I wanted it early in my
career, before I went through a lot of the problems other
dentists seem to encounter. It really
-- Dr. Robert Ogden, Granite Quarry, NC
was looking for less stress, more harmony, more money and
more time off. All of my expectations
have been fulfilled. Bob helps you clarify a plan
that fits you, the individual dentist, then coaches you so
that it gets implemented."
-- Dr. Brendan Dwyer, Ft. Myers, FL
"Before we were introduced to The Coaching Program several
years ago we worked Monday through Friday, 8am to 8pm, seeing
everything from root canals to extractions, and had an accounts
receivable balance of $160,000. We
now work 8:30 to 5:00, Monday through Thursday, our accounts
receivable balance is now $10,000, we average $2,500 bonus
per staff member per month, and have patients that
bring us gifts and actually pay us at the time of service.
The Coaching Program has totally changed our dental practice
and we now love what we do!"
-- Dawn Hall with Drs. Bob Kulp and Sharon Reid, Winston
wanted to get overhead under control. Overhead is now 55%.
I'm more profitable than ever! My
staff is down from 9 employees to 5 employees. And, I was
happily surprised with the by-products: more time off and
a smaller staff means fewer management headaches. My staff
is far stronger, happier, and better compensated.
-- Dr. Dennis Brown, Owensville, OH
much? I can't afford it. I don't have that much money! Does
that sound familiar? It does to me. How many times have you
wanted something expensive and if you had to pay for it all
up front you would not be able to have it? A house, car, motorcycle
or even new furniture are some of the things we would like
to have, but if we could not make monthly payments would not
be a possibility. The same is true for patients wanting excellent
dentistry. Finding out what is financially comfortable is
important to our patients and to our practice. Knowing they
can have healthy teeth and gums without compromising other
financial obligations gives them a reason to smile. Knowing
we have made a difference in someone else's life makes our
-- Crystal Cashion with Dr. Donald Cheek, Statesville,
workshop we attended was refreshing and challenging change
of pace. Through group interaction, question and answer sessions
and role playing we learned new ways to deal with various
situations and reinforced basic day to day principals The
Coaching Program promotes. As a whole
I give the workshop high marks. Everyone enjoyed
themselves, learned something and left motivated. I was very
-- Dr. Michael Amburgey, Johnson City, TN
cut back our work days dramatically, but daily production
has increased dramatically, so we're ahead of where we were.
We don't deal with insurance anymore. We've streamlined our
operation considerably so we now operate with one less front
desk person. Because of the way we now can really take of
patients, the patients we're getting now are good patients
who are willing to pay at the time of service."
-- Dr. Mark Wilkinson, Greensboro, NC
often we are told how to do things in a management seminar
but we can't make them work in our own practices. Because
of the follow-through in Bob's coaching program, we've been
able to make those things work in our practice. I think Bob's
communication skills are excellent. With his experience
as a dentist, it is helpful because he knows where we are
coming from. I would say the benefits
are so great that you should do yourself a favor and get right
-- Dr. Rick Bowen, Columbus, OH
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